About Us

1. We believe that  integrity and top quality products are the backbone of any business.  Custom Pennant Strings Flag Company is a family run business known for customer service, excellent quality, and vast resources. Custom Pennant Strings Flag Company is part of the HI-TEX Flags & Advertising Specialties, Inc. family. We’ve been in the industry marketing Flags, Flagpoles, Banners, Pennant Strings and Promotional Products since 1983, and started our own flag and advertising company in 1987. Our longevity and success are direct results of our focus on customer service and great deals. Because of our high standards and uncompromising convictions, you will find that we will do our best to see that your needs are our priority.  Our customer service is unsurpassed, and we are one of the few flag distributors accredited by the Better Business Bureau.  We are rated with the highest level of service by our customers. For 17 years, we only advertised by “Word of Mouth”. We then entered the national arena , and again because of our basic core values, have found great success and a respected customer base. Because of our long-standing relationship and high volume purchasing power with top manufacturers, (some who have been in the flag business for over 100 years), we have more of the best deals in the industry than our competitors. That means lower prices to you! All of the flag products we sell to you, our customer, are below catalog prices. We offer you discounted prices, which reflect our standard pricing structure, because of  the exclusive manufacturer sale prices available to us. If we get a discount, so do you! That’s why we say: “Our Experience & Integrity are your friends.”
2. We have Live Support. We want to talk to you and best meet your flag needs. You may speak directly with a sales representative from our website during our business hours when you call. We have some of the fastest call answer times in the industry, as well as quick email and phone response. We have real people answering your email and telephone concerns with genuine care, so that we may resolve your questions as quickly as possible.
3. We have one of the largest variety of Pennant Strings and related products of any flag & banner distributor in the United States. We can have nearly any custom printed pennant strings made with only 5-10 production days after art approval, with no rush charge. Quantity pricing  is always available. Free UPS Ground Shipping in the Continental U.S. on any order over $50! Either discounted or free UPS Ground shipping on Pennant String orders. We never charge any handling fees!
4. Quality products. ALL our Pennant Strings are made from the best quality materials in the USA. We use only the top Manufacturers in the USA, who also use only the best made products available. We want to have a long lasting relationship with you, and we know that only happens when you have the best made product and the best customer service available. We have years of experience, therefore years of product knowledge. We will answer all of your questions. You will notice that our prices are lower than most. This is because of the purchasing power we have to buy our products. We set our prices based on our costs, not the industry’s catalog price structure. Don’t be fooled, apples to apples, we have the lowest prices of purely American Made Flags & Pennant Strings.
5.    We work hard to make sure that your privacy and your personal information are never compromised. We never sell or share your information. We do not use your information for marketing or any other purposes other than to fulfill orders. In addition, for our online orders, we use PayPal to ensure your safety and satisfaction.  If you order by phone, our office never keeps your financial information; it is always destroyed after the order is complete.
6.    We accept  AM_SbyPP_mc_vs_dc_ae & paypal  Pre orders by check, and purchase orders from city and state agencies such as public schools, colleges and government offices.
7.    Why order from us? Great reasons: Useful features on our website. User friendly and categorized by product. Top quality products. Fast turnarounds. Prices are listed for most items. Secure user accounts. Easy to find contact information. An email address that is checked within 10-60 minutes during business hours. Specifications and accessories available for most of our most popular products.  We do our best to cater to your needs. Hours of operation: 9:00am to 5:00pm Monday – Friday Central Standard Time.